Treadic – Privacy Policy & SMS Terms

1. Privacy Policy

1.1 Information We Collect

We collect information you voluntarily provide such as:

• Name, email, and phone number
• Billing and shipping address
• Boat details, measurements, photos, and project notes
• Payment information (processed securely by third parties; we do not store full card numbers)
• SMS consent and communication preferences

We also automatically collect technical data such as:

• IP address, browser type, and device information
• Pages viewed and interactions with our website
• Cookies and similar tracking technologies

1.2 How We Use Information

• To provide quotes, designs, measurements, and customer service
• To process and fulfill orders and schedule installations
• To send order updates, installation notifications, and support messages
• To send occasional marketing messages (only if you opted in)
• To improve our products, services, and website
• To comply with legal obligations and prevent fraud

1.3 Sharing of Personal Information

We only share personal information—including mobile numbers—with trusted service providers as necessary to operate our business. These include payment processors, SMS delivery platforms, CRM systems, shipping partners, and website hosting/IT vendors.

We never sell or share your information with third parties for their own marketing purposes.

1.4 External Data Transfer

We do not transfer your personal data to external organizations for their own independent use or marketing. Any sharing is strictly limited to service providers acting on our behalf under contracts requiring confidentiality and restricted use.

We maintain strong internal controls, access limits, and technical safeguards to prevent unauthorized storage, transfer, or disclosure of your information.

1.5 Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No system is completely secure, but we work to protect your privacy.

1.6 Your Rights

• Request access to your personal data
• Request corrections or updates
• Request deletion where legally appropriate
• Opt out of marketing SMS or emails at any time

1.7 Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

1.8 Changes to This Policy

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

1.9 Contact Us

Contact Us: If you have questions or want to discuss your privacy or SMS communications, please email us at support@treadic.com or call (866) 873-2342.

2. SMS/Text Messaging Terms

2.1 Types of Messages You May Receive

By opting into SMS communications, you may receive:

• Quote updates and information requests
• Order updates and production status
• Scheduling and installation notifications
• Customer service and support messages
• Optional promotional offers and discounts

2.2 Message Frequency

Message frequency varies based on your activity and requests. Typical messaging frequency is between 1–4 messages per month. Additional messages may occur when you request quotes or support.

2.3 How to Opt In

You may opt into SMS by:

• Submitting a form on our website and checking the SMS consent checkbox
• Providing your mobile number during a quote or service request
• Texting a keyword or otherwise giving written consent

Your consent to receive SMS messages is not a condition of purchase.

2.4 How to Opt Out

You may opt out at any time by replying STOP. Message and data rates may apply depending on your carrier.

2.5 SMS Data Privacy

We use your phone number only to deliver messages as described in these terms and to maintain proof of consent. We do not sell, transfer, or share SMS data with external organizations for their own marketing or independent use.

SMS delivery partners and CRM systems only process your data on our behalf under strict confidentiality agreements.

2.6 Support and HELP Instructions

For help with SMS messages or to get assistance via text, reply HELP. You can also contact us at support@treadic.com or (866) 873-2342.